This didn't work and according to Blackberry instructions it stated that it couldn't be done. I then hooked the phone to Blackberry Link and surprisingly was able to wipe the phone. I advised Blackberry Support what I did and put forth my thoughts on the fact that the latest OS version anti theft protection did not work. I have heard nothing to Instead, slide your nail to the left or right once in that opening; it should wedge between the silver frame and the glass fiber weave door. Keep running your nail through that groove, and the battery door should open up easily. I find it's easier going to the right side towards the volume keys, but going to the left will pop up the SIM and SD hello i have key 2 and my son accidentally changed my pin. i have tried many times by i cant get it wright. so i cant unlocked the phone. how can i reset my phone without typing in the pin. right now i cant even unlocked the screen.. best regards last night , i wipe my device , then , the blank white screen appear.. so i wait in 30 minute , still have a blank white screen . so i decide to remove the battery , and pull in back , ,after that , red LED light shown, and the blackberry , booting screen loading until 70% , suddenly my bold 9900 show the blank white screen . ! i try to google and solve my problem , but i dont find the working Reset - 1 First turn on your BlackBerry Z30 Mobile, by holding down the power button. After that, Go to the Settings menu on your mobile. In this step, Find and Select Backup & reset. Once that Selected, tap option Factory data reset. You should then see a long list of accounts, apps, etc. Here are a few tips that can help prevent your BLACKBERRY Z30 from turning off unexpectedly: Charge your BLACKBERRY Z30 regularly: Make sure your phone is charged to a sufficient level and avoid letting the battery drain completely. If your phone is frequently running low on battery, it may turn off automatically to prevent damage to the battery. My z30 comes out of holster sometimes black screen - then shows the words blackberry, then flashes to black, then red light, then flashes to black. Swiping does nothing. I hit the power off button numerous times and it does not reboot. Then after fiddling about somehow the boot up blue screen comes on and it restarts. It is random from what I Here's how to do a Security wipe on a Blackberry Z10. This will wipe the device and reset everything to default factory settings. Important information included jW7ry.